4/10, Deficient
Eric
Viatge en família
30 de jul. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
I really thought this was going to be an apex place for the high price I paid but sadly it wasn’t. Upon entering the Valets are friendly and do a great job however my first impression of the hotel before check in was garbage on the elevator and just dirty all around. The room was ok but the glass on the balcony hadn’t been windexed for some time. The pool water was dirty and murky that day and my kids wouldn’t go in it so we went to the beach instead. The bartender by the pool was short and rude when I asked her questions, that’s another problem 50% of the staff seems to lack people skills and is somewhat unprofessional. The housekeeping is really subpar we had 8 people in a 3 bedroom suite and I had to complain in order for the floor to be swept even once over 4 days. We had a problem with a large palmetto bug(roach) in our bathroom however the manager Sasha did a great job taking care of the issue. There are some good people working there and if i didn’t pay $1200 a night I would be ok with some issues and staff but I did expect much better all around in this price range. Some positives, the beds are very comfortable I slept great, valets always had my car ready in 10 minutes, there’s a Starbucks in the lobby.
Eric
Estada de 4 nits (jul. 2025)
