Museu Històric de Baden

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

The room was very clean. The space was adequate despite being small. Self check in and internet were very easy to access and use. The hotel is close to the train station and most of the sites we wanted to visit. We had a lovely visit in Lucerne. AND the air conditioning in the room was great!