Muntanya Redonda

I liked that they played Latin music and had singers that could sing Latin music. I like the breakfast buffet-good food and a variety. What I would say needs to improve is that you have booked all inclusive but then you have to “fight” to get reservations for dinner times and where you want to go.. we booked our dinners the first night and twice was told-oh we are booked(they were not full at all). We went late-yes it was late(our fault) and although it was still open-it was empty and the woman said there was nothing that could be done. We walked away and luckily a supervisor saw it and got us into a restaurant right next door and discounted a bottle. That was good customer service but I would prefer you go where you want, when you want within a time. The food was ok-the steak was good at the meat house and cooked to medium rare but the other places were well done. Which is not a big deal if you don’t expect greatness.. if you do, you would be disappointed. Wish there were more activities later after 11:00.

Just got home from Hard Rock Punta Cana and spent the day debating how harsh this review should be. I decided the best thing to do is simply tell the truth. Check-in was easy and the staff was friendly. We speak both English and Spanish, so communication wasn’t an issue for us, although I could see it being difficult for guests who only speak English. We booked a 1-bedroom suite that could have been very nice, but it was poorly maintained. Cracked/missing tiles, peeling walls, broken shower fixtures, insects in the room, and patio doors that either wouldn’t open or close completely, allowing mosquitoes inside. We reported these problems multiple times and were always told, “Someone is coming.” Nobody ever came. Housekeeping was equally disappointing. On multiple days we were left without enough towels, hand towels, and a properly stocked mini fridge. Again, we called, and again, nobody came. The food was borderline horrible. There are plenty of choices, but with the exception of the hibachi, most of what we ate was mediocre at best. Restaurant service was also extremely slow, especially getting drinks. The resort grounds themselves are impressive in size but clearly need a major overhaul. There are many areas that are worn, neglected, and poorly maintained. My family and I still had a good trip because we made the best of it, but that was despite the resort—not because of it. For the amount this place costs, the quality and service simply do not come close to matching price.