8/10, Bo
Lida
Viatge en grup
6 d’abr. de 2026
Què li ha agradat: Neteja, personal i servei
I recently stayed at Paradisus Los Cabos and unfortunately the experience did not meet expectations for a resort of this level.
We had no hot water for approximately 36 hours, with no prior communication. I only discovered this while in the shower, which was particularly frustrating as it happened on the day I had a spa booking and negatively affected the experience.
Housekeeping was kind and attentive with general tidying, and the staff overall were friendly. However, there was a lack of consistency with changing bed linens—it took over 24 hours and multiple requests (including concierge follow-ups) for the sheets to be changed.
There was also a lack of transparency around upgrades. Although availability appeared to exist, no upgrade was offered. Instead, I was told that the Expedia discounts and added services I received were due to upgrade unavailability, which is misleading as those are standard Expedia Platinum benefits.
Despite raising these concerns and having photo evidence, no compensation or meaningful resolution was offered.
While the staff were kind and the resort has positive aspects, the lack of communication, inconsistency in service, and limited accountability made the overall experience disappointing.
Lida
Estada de 6 nits (març 2026)
