2/10, Horrible
Majid
Viatge en família
7 d’ag. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
We booked this hotel as it was advertised as a four star property. I checked the reviews before booking and people on Expedia seemed happy with the property, so I booked the family room. I was concerned with heat and noise so I made sure the property is air conditioned and I checked with the hotel to see whether we can get a garden view room but was told all family rooms were street facing.
On the day of check-in we had some hiccups with our travel and were late for check in. We were contacted by the property that if we don’t check in by midnight our reservation will be released! I explained the situation and was assured we will have our room.
When we arrived at the property (about 1am) we were led to the basement!!! And were told all family rooms are in the basement! I have never been to a hotel (let alone a 4 star one) with rooms in the basement. The family room was just two interconnecting rooms, so I am not sure why they are only in the basement!
The room was dark, dated and unclean; one toilet paper was heavily stained! It wasn’t that they didn’t notice it, the solid toilet paper was folded in the roll!! There were crumbs on the floor and stains on the carpet. We had no option but to stay the night. Early in the morning I got in contact with Expedia to help us cancel the booking as we booked for 3 nights. We were told the room was cancelled for the two future nights but we had to pay for the one night.
We stayed at the Royal gardens Kensington for the same price!!!
Majid
Estada de 3 nits (jul. 2025)
