2/10, Horrible
Martin
4 d’ag. de 2025
Què no li ha agradat: Personal i servei, comoditats i estat de l’allotjament i instal·lacions
Avoid that hotel!
One night I was in theatre for midnight performance and I came into hotel about 4 am. I opened with card the main door and I went into my room. But I was not able to open my door, now card didn't work. I no one was on the reception, but during check-in it was said, reception is covered 24 hours. I was not able to enter into my room at all! I called on two phone numbers which I found on the bussiness card, no one picked up phone. I sat on the reception maybe 2 hours, no one came into reception. I needed to use toilet, no toilet in the totel, except that in rooms. I went outside and when I wanted to open the main door, now I was not able to do it... I spent maybe 90 minutes in front of hotel, outside, like homeless. Finally receptionist appeared. He claimed, he had "morning routine." When I explained him my concern, he did not apologize at all (!), just cut new card for opening door. He said, I kept hotel card close to my phone, but it is not true, plus firstly I was able to open the main door and about 1 munutes later I was not able to open my room, so that problem was not with my phone, but with hotel's key.
Martin
Estada de 2 nits (ag. 2025)