4/10
I have stayed at this property last year and this year and both times told them I was handicapped and needed a ground floor room. Last year I got absolutely no help and they would not give me a downstairs room Norwood. They help me get my bag down there Get my bag up to my room or when I left it upstairs or get it downstairs again the staff, the gentleman who is late afternoon and evening was both last year and this year and he has absolutely no help at all. Just won’t do anything. You know if you say I’m calling for a late check out he says you’ll have to call someone at 6:30 in the morning. What’s that about and I got more help from people that were staying there then I did from the staff it was terrible and I really really was exhausted after I stayed there. I came in with a cane and they knew that I couldn’t walk that well.
Judy
Estada d’1 nit (juny 2025)