4/10, Deficient
Monica
Viatge en grup
21 de jul. de 2025
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Misleading “Resort” – Overpriced, Poor Service, and Unwelcoming Atmosphere
Vitor’s Village is not a resort—it’s an extended stay apartment complex with pools. If you’re expecting a full-service, relaxing experience, this is not the place.
There is no food or drink service at the pools. Pool towels are not provided, and you're told not to bring room towels, which are only replaced every two days, with linens changed every three. Housekeeping was inconsistent—I had to call for basic cleaning, and on one occasion, despite staying in the room, no one came. I was falsely told the room had a “Do Not Disturb” sign.
The apartments have an ant infestation, which I reported—nothing was done.
While Eduardo tried to help, his colleague was extremely rude and dismissive, making me feel like I was inconveniencing him for raising legitimate concerns. That same colleague made me feel like an unwanted guest, despite being a paying customer.
The gym is severely lacking, and overall amenities do not match the high cost. Speaking of cost, they clearly price gouge during festivals, charging luxury prices for basic accommodations.
We booked through a third party, and when I informed the manager that the agent had been trying to contact the property to assist with our complaints, he outright said:
"I don't need to answer them. Why are they bothering me? They need to read their contract."
That level of unprofessionalism and disregard speaks volumes.
I would never stay here again.
Monica
Estada de 5 nits (jul. 2025)
