4/10, Deficient
Oriana
Viatge en família
27 de nov. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
I’m very disappointed with my stay, and even though the hotel eventually tried to help, the experience did not match what was advertised on Expedia. The biggest issue was the misleading description: Expedia listed the Deluxe Room as having two queen beds, but they were actually small double beds. The room was clearly meant for two people, yet we were three and had to request extra towels, water, and glasses because the room was only set up for two. They also charged for bottled water, which most hotels offer for free.
We had no Wi-Fi or phone signal in the room at all, even with a local Costa Rica eSIM. The balcony didn’t have signal either, despite being told it would. When we asked about this, the receptionist insisted they never said they offered Wi-Fi, even though it’s listed on Expedia. Customer service was disappointing, when we asked to switch rooms, the staff were dismissive and unprofessional, and wouldn’t even look us in the eye. They moved us the next day, which was inconvenient since our stay was short.
The location is also very isolated unless you have a car. You’re basically stuck at the hotel, with the only nearby place being a great new restaurant called Luisita. Everything else is far. Tours, massages, and drinks were extremely overpriced compared to options in La Fortuna. The only good part was the breakfast.
Overall, I’m most disappointed with Expedia for providing inaccurate information and refusing any refund or compensation.
DO BETTER!
Oriana
Estada de 4 nits (nov. 2025)
