Castell de Kilchurn

Nice Hotel, good breakfast, comfortable room but the pillows were rubbish. Far too soft.

Terrible service. Staff were slightly racist. No clue about allergies. Tired decor. General state of disrepair. Food overpriced and not great. Not welcoming of dogs. Breakfast overpriced and weirdly set up, with many items not available, and not enough cutlery. Can’t control temperature in bedrooms. Complimentary toiletries not Elemis, despite advertising that they would be, and having these at other MacDonald locations. Not enough plug sockets. There is a knob in the bathrooms labelled “TV speaker”, and I think this probably should give you some indication of how dated the rooms are.

The grounds was clean and beautiful, everywhere in the hotel was clean. The breakfast was very good and the staff were very polite and friendly. We stayed in the executive room, good but it would have done really well with a fridge.