Granja de Casa

The property was advertised as being pet-friendly but on arrival they couldn’t accommodate our King Charles Cavalier so I had to travel home to Kent with my dog, leaving my daughter and partner at the hotel. I then had to travel back to the hotel early the next morning to collect my family.

This hotel looks great on the website but does not live up to expectations. It is extremely tired and dirty. My room was disappointing - dirty carpet, hair balls on the floor, mud and detritus and even nail clippings from a previous guest. It clearly had not been properly cleaned. The Roman blind was broken and held up by safety pins. The carpets were threadbare in places and in the morning I discovered carpet moths crawling under the desk. Dirty marks on the wall by the bed and the wardrobe was dusty inside. The communal areas are also very dirty - the carpets are heavily stained throughout and there were dead insects over the floors indicating a wasp or bee infestation. When I raised my complaint, staff were initially helpful but I decided to check out a day early given the overall state of the hotel. At that point I was fobbed off my staff. I have been offered a 50% refund but given my experience I do not consider this is acceptable.