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Couran Cove Island Resort

Alojamiento de 4.0 estrellas

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Comentarios

7,6 de 10
Bueno

Servicios populares

  • Piscina
  • Restaurante
  • Gimnasio
  • Desayuno disponible
  • Servicios empresariales
  • Bar

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Políticas

Entrada

Hora de inicio del registro de entrada: 14:30; hora de fin: 17:00

Edad mínima para realizar el registro de entrada: 18 años

Salida

Salida antes de las 10:30

La salida después del horario establecido está sujeta a disponibilidad

La salida tardía tiene un coste adicional.

Salida exprés

Instrucciones especiales de entrada

Los huéspedes deberán coger un barco para llegar a las instalaciones. Además, deberán ponerse en contacto con el alojamiento 72 horas antes del viaje a través de los datos que aparecen en la confirmación de la reserva.

El alojamiento ofrece un servicio de traslado desde la terminal de ferris (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 24 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva.

El alojamiento cobra un 1.5 % por los pagos con tarjeta de crédito.

La recepción abre todos los días de 07:30 a 17:00.

El servicio de recepción está disponible en horario limitado.

Este alojamiento no permite realizar el registro de entrada fuera del horario establecido.

Si tienes dudas, ponte en contacto con el alojamiento a través los datos que aparecen en la confirmación de la reserva.

La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática

Ten en cuenta que las cabañas económicas están situadas a 1,5 kilómetros del área de recepción y el puerto deportivo.

Formas de acceso

Servicio de recepción (horario limitado)

Mascotas

No se admiten mascotas, solo animales de servicio (exentos de tasas).

Menores y camas adicionales

En este alojamiento se aceptan menores.

Hay cunas disponibles por 10.00 AUD por noche.

Formas de pago

Información importante

Tasas

Los siguientes cargos se pagan en el alojamiento (es posible que las tasas incluyan los impuestos aplicables):

  • Depósito: 250.00 AUD por alojamiento, por estancia.

Hemos incluido todos los cargos que nos ha proporcionado el alojamiento.

Extras opcionales

  • Transporte al aeropuerto: 38 AUD (ida y vuelta)
  • El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
  • Cuna (cama para bebé): 10.00 AUD por noche.
  • Los pagos con tarjeta de crédito están sujetos a un recargo del 1.5 %.

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.

Otros detalles

Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
El alojamiento cuenta con detector de humo.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.

Información adicional

Alojamiento sin ascensores
Piscina disponible de 07:00 a 21:00.

Preguntas frecuentes

¿En Couran Cove Island Resort hay piscina?

Sí, este alojamiento cuenta con 2 piscinas al aire libre y una piscina infantil. Se puede acceder a la piscina de 07:00 a 21:00.

¿En Couran Cove Island Resort se aceptan mascotas?

No, este alojamiento solo admite animales de servicio.

¿A qué hora se realiza la entrada en Couran Cove Island Resort?

Hora de inicio del registro de entrada: 14:30; hora de fin: 17:00. No es posible efectuar el registro de entrada fuera del horario establecido.

¿A qué hora se realiza la salida en Couran Cove Island Resort?

La salida se realiza a las 10:30. Se permite efectuar el registro de salida más tarde del horario establecido por un coste adicional (opción sujeta a disponibilidad).

¿Dónde se encuentra Couran Cove Island Resort?

Este complejo de Gold Coast se encuentra en el paseo marítimo, justo al lado de la playa.
Lugares de interés en las inmediaciones:
South Stradbroke Island Conservation Park (2,4 km) • Southern Moreton Bay Islands National Park (4 km) • Puerto deportivo y recreativo de Sanctuary Cove (5,9 km) • Pimpama Conservation Park (6,2 km)

¿Puedo cancelar mi reserva de forma gratuita y recibir un reembolso completo?

Sí, este alojamiento ofrece cancelación gratuita con determinadas tarifas de habitación, porque es importante tener flexibilidad. Consulta la política de cancelación del alojamiento en nuestra web para obtener más información sobre las condiciones y las limitaciones.

Comentarios

Comentarios sobre

7,6

Bueno

7,4

Limpieza

8,0

Ubicación

7,4

Personal

6,6

Instalaciones y estado del alojamiento
142 comentarios de un total de 469 con una puntuación de 10 - Excelente
163 comentarios de un total de 469 con una puntuación de 8 - Bueno
88 comentarios de un total de 469 con una puntuación de 6 - Normal
52 comentarios de un total de 469 con una puntuación de 4 - Mediocre
24 comentarios de un total de 469 con una puntuación de 2 - Horrible

Comentarios

Verificado

8/10 Bueno

Vincent

Aspectos positivos: Limpieza, personal y instalaciones y estado del alojamiento
Beautiful island staff were amazing and rooms are great
Verificado

10/10 Excelente

Karina

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Perfect place to escape from cities and blend with nature and wildlife. Relaxing and recharging experience. Highly Recommended!
Se alojó 1 noche en noviembre de 2022
Verificado

8/10 Bueno

Deborah

Aspectos positivos: Limpieza, personal y servicios
The property is very unique, we had a wonderful stay. The staff were super friendly - especially Lorana - they had some great bars, stunning setting, lovely wildlife with friendly kangaroos and a relaxed atmoshere. Parts of the resort could do with a bit of love, but the great atmosphere made up for that. Some lovely bush walks as well.
Verificado

6/10 Normal

Sam

Aspectos positivos: Limpieza
Atmosphere is nice, the dinner is crap and they wouldn’t let me cancel without paying the full night 2 days before I was due to arrive. Second time I’ve been there, won’t be rushing back.
Verificado

8/10 Bueno

Mi

Aspectos positivos: Limpieza, personal y servicios
Would have been absolutely amazing when it first opened. Loved being able to cycle anywhere, the staff were incredibly friendly and the amenities that were still open were great. The downside is the ferry/taxi cost in getting there if you don’t have your own boat and you’re basically stuck with what you brought (the convenience store is just a few shelves and mostly closed) or their menu. Will also have to remember to stay indoors at dusk next time as the mozzies were plague proportions - but we still want to go again :)
Se alojó 3 noches en septiembre de 2022
Verificado

6/10 Normal

Linda

Aspectos positivos: Limpieza
Aspectos negativos: Servicios
Property is uniquely located. Place was full of guests and only one place to eat on a Saturday night - food choices were minimal. We ordered to eat in and they brought out takeaway so we did - but no condiments for the dishes. Cafe was shut, pizza oven not working and quite obviously the place was well understaffed for the volume of guests.
Se alojó 1 noche en abril de 2022
Verificado

4/10 Mediocre

Hayden

Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
The area is beautiful, nice contact with nature , but the facilities are all run down, staff were rude and unhelpful , specially receptionist , amenities broken in the room, room dirty. This place has potential but needs to be looked after. No activities for kids. No transport offered to and from the room, no biggies to be rented out. Seu difficult to get around with kids .
Verificado

10/10 Excelente

Tracey

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
The staff were so helpful right from the beginning...rebooked our Ferry for us when we wanted to change the time and let us have a late check out for a very good price. The unit was stayed in was lovely and spacious, beautifully decorated and clean. Great balcony and lovely water views. My daughter absolutely loved the amenities..bike hire was great cos we could explore the island and see the surf beach. Only minuses: walls are very thin so you can hear neighbours a bit too easily...fortunately though, we had very quiet neighbours. Also, I recommend putting a non-slip mat in bath...I slipped when getting out and have a big bruise on knee from hitting it on the sharp outer edge of bath.
Se alojó 1 noche en septiembre de 2022
Verificado

6/10 Normal

Leanne

Aspectos negativos: Personal, servicios y instalaciones y estado del alojamiento
Everything is rundown. Choice of food is limited. Also no gluten free options. Staff weren’t helpful, just doing minimum work. When we researched how much it was to buy a unit and saw that body corp is $218/wk there is no reason for the resort and facilities being so rundown.
Se alojó 2 noches en septiembre de 2022
Verificado

2/10 Horrible

Roberto Vieira

Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Apartment was terrible dirty with dead cockroaches in the cutlery drawer and their feces all over the place. The dining table is in the balcony and was full of birds pup as well. The property and facilities are outdated and useless. The restaurant is short on offering and there’s only one working the others are closed permanently Going to the beach is an adventure as there’s no transportation or pram or wheelchair possible way to get there I can keep going…
Verificado

2/10 Horrible

Steve

Aspectos negativos: Servicios y instalaciones y estado del alojamiento
All the facilities were closed. Staff did not know much. It was so bad we asked Expedia to move us. Couldnt get food. Couldnt do anything as nothing was open. Walking tracks closed. It was awful
Se alojó 9 noches en febrero de 2023
Verificado

4/10 Mediocre

Nicole

Aspectos negativos: Limpieza y instalaciones y estado del alojamiento

Severely run down

Broken toilet seat and really dusty. Bedding requests apparently never received so kids weren’t happy. Extremely understaffed. Staff were trying their best but just can’t cope. Overcharged for a whole room. Direct phone number is disconnected
Se alojó 1 noche en julio de 2022
Verificado

8/10 Bueno

Claire

Aspectos positivos: Limpieza
Aspectos negativos: Personal, servicios y instalaciones y estado del alojamiento
We liked that the property had great pool options for young and older guests. Main resort area and accomodation was wheelchair friendly however of three wheelchair toilets, only one was open. The room was clean and big, however no housekeeping and no wifi. Ferry driver Matt was nice and helpful. Rundown and unkempt facilities, only one place to dine for dinner with tiny & pricey menu with desserts listed but not available for the whole stay, broken hire equipment with long wait periods for some items, staff available were nice but VERY understaffed, long waits for takeaway lunch (30 minutes just in queue), no information or communication on how to hire equipment or extra activities - had to seek this out ourselves, no access to activities listed on website such as massage, buffet, spa and more.
Verificado

8/10 Bueno

Anna

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
I had read previous visitor reviews, so I was expecting facilities to be not maintained and aged. When I arrived I was pleassantly surprised. The resort offered a budget resort style experience that we loved. It was easy going and great for kids. Our one bedroom lagoon view apartment was a generous size and clean, although the kitchenette was very small and difficult to cook in due to the minimal benchspace for food prep. We didnt eat at the restaurants because we had been advised that vegetarian options were low so we brought all our food with us. The pool was fabulous! Kids loved it. And the bike hire allowed us to explore the island areas on sealed roads without cars or traffic. Overall, It felt like a relaxed, easy going holiday in a SE Asian resort back in the early 2000's - I loved it!!
Verificado

4/10 Mediocre

Kimberley

Aspectos positivos: Personal
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
Be prepared for this to be the most expensive crap hole you’ve stayed at. The resort is seriously falling apart around you - paths in disrepair, rotten wooden railings, rusty bikes, kayaks with holes. The cabin we stayed in the flames from the gas cook top kept going out so needed a watchful eye to make sure we didn’t get gassed out. Rust marks on the sheets. Water damaged floors. The photos do not match the reality. The meal prices are exorbitant for the quality you actually receive, the wait times for ordering meals and drinks can reach anywhere up to 30 minutes just to order and then 30-45 minutes for the food to arrive. They did not have any desserts listed on the menu, only ice creams ($5 for a paddle pop) Cans of soft drink are $5. Coffee lines in the morning were ridiculous, with only one staff member taking the orders and making the coffee. Be prepared and Take your own snacks and drinks - ignore the rule of not taking your own alcohol, they don’t seem to really care. We did have the experience of watching influencers the resort had hired for advertising opportunities, Take cash as they charge $1 every time you use eftpos. Don’t bother tipping. Service is not worth it.
Verificado

2/10 Horrible

Jamie

Aspectos negativos: Personal, servicios y instalaciones y estado del alojamiento
Should have checked the recent reviews. This section of the island is in strife with Electricity and Gas being switched off and the locals of the Cove living off generators or just leaving the island. It’s a sad situation for them. Most of the features listed in the booking ad were not in use. - No Cafe - No Watersports - No Fitness Centre - No Park - No Bowls - Only 1 place to eat with very limited choice - worse of all, the pool was not in use. We were told that the pool was out of order only 24 hours prior meaning there was no time to notify us. We were able to later find out from a local that the pool was out of use for a week and they believe it will not come back into use and that this was the beginning of the end. Many of the units there are up for sale and there are regular break ins caused by Drug issues. We tried to leave on the same day only to find out the 4.30pm Ferry was not on that day (Saturday) then left the next day. We just got our refund. The only restaurant shut at 7.30pm and we were in the room by 7.15pm counting down the hours to leave. Even though there seemed to be wifi, it wouldn’t connect. I asked one of the kitchen stuff about this and he said, “I thought there was never any wifi” The next morning the next morning the Ferry was an hour late. We noticed distress from another person who was going to miss a flight. This once beautiful resort is now a run down waste ground of what is used to be. It can’t have long left at this rate.
Se alojó 2 noches en febrero de 2023
Verificado

6/10 Normal

Allan

Aspectos negativos: Servicios y instalaciones y estado del alojamiento
The resort was in a very dilapidated condition.
Se alojó 3 noches en enero de 2023
Verificado

2/10 Horrible

Madeleine

Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
I honestly don’t really know where to start. Firstly, the facilities are abandoned. Not rundown, but abandoned. There were rusty spikes in the children’s playground. There was poo all over the pool (which the ducks loved using). In the first apartment we were in, there was black mould on lamps and the toilet didn’t work. We asked for a (paid) upgrade and the new place was better, until I discovered mould on one of the pull out mattresses. There was almost no food options. There was no communication from staff about availability of food or facilities. We had to wait twenty minutes for service at the bar (while watching a bartender stack wine glasses) to be told that what we wanted was unavailable. No fresh fruit on the island, and ludicrously expensive for what was there (think $4 for a single serve of weetbix). We left two days early. The receptionist didn’t care that we were leaving early, she just wanted to be rid of us. If you’re thinking about going, keep in mind that it isn’t just old fashioned facilities that are a bit aged. These facilities are like Pripyat on the goldy, or like what happens when millionaires discard their expensive assets but still allow foolish patrons to book thinking that ‘it couldn’t possibly be that bad’. It’s bad - trust me.
Se alojó 5 noches en enero de 2023
Verificado

2/10 Horrible

Trent

Aspectos negativos: Servicios y instalaciones y estado del alojamiento
we didnt get a. two beedroom villa as paid for
Se alojó 2 noches en diciembre de 2022
Verificado

8/10 Bueno

Sue

Aspectos positivos: Limpieza, personal y servicios
The cove is a pleasant relaxing venue with plenty of options for activities. Although needing some upgrades in places, it is a beautiful place to holiday in. I would go back again.
Se alojó 2 noches en noviembre de 2022
Verificado

2/10 Horrible

Francesco

Aspectos negativos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Did not like that you did not let us know that their was a ferry to catch then the ferry didn’t have enough seats to carry my family
Se alojó 1 noche en noviembre de 2022
Verificado

10/10 Excelente

leanne

Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Peaceful beautiful scenic relaxing
Se alojó 2 noches en octubre de 2022
Verificado

10/10 Excelente

Ehab

Aspectos positivos: Limpieza, personal y instalaciones y estado del alojamiento
Aspectos negativos: Servicios
Clean, spacious unit with amenities Lovely bike and kayak hiring service Good breakfast Great playing room with tennis table, pool table and PS5 Ok swimming pool, disappointed no spa Sport complex deserted even though huge potential for improvement All in all, we had a great time with kids, but suitable for a short weekend, not for long stay
Se alojó 1 noche en octubre de 2022
Verificado

2/10 Horrible

Jodie

Disappointed

Didn’t actually stay here due to us not being aware that you can only reach this place by boat (at your own cost) and that water taxis don’t run at night. There was also no safe place to leave your car.
Se alojó 1 noche en septiembre de 2022
Verificado

8/10 Bueno

Cheryl

Aspectos positivos: Limpieza, instalaciones y estado del alojamiento y comodidad de la habitación

Rooms nice but service lacking

The room was clean and nice but we found the staff lacking. The reception was confusing and gave us 3 different prices for a boat berth. The bar staff were inexperienced with cocktails not tasting at all like they should. The restaurant forgot our booking even though we called a couple of times to add people. The outside of the buildings looked dirty and needed cleaning. We got locked out of our room as the lock on our door broke and when we complained were told they are old.
Se alojó 1 noche en julio de 2022