Room was advertised as 'Classic double room ensuite garden view'. During the booking process I wrote in the request box Vegan food. I also called the pub and spoke to the manager, to ask about vegan options for breakfast and if I had to bring my own vegan bread, non-dairy spread and soya milk. They told me that there were vegan options.
On arrival I saw that the view was of a roof and scaffolding, not a garden. See photograph. Only a small wardrobe with a shelf, which was the storage area for spare linen. No drawers and could not unpack for the duration of my stay. Dirt and dust on most surfaces. Fire door was permanently propped open with a door wedge. No
dairy alternative provided in the room or at breakfast, as requested and bought my own soya milk and bread for breakfast. Room
not cleaned or bin emptied for duration of stay.
Breakfast on the first morning was chaotic as a member of staff failed to turn up. The chef did their best in the situation but did not know where anything was, as it was the first time that he had done breakfast there. During breakfast on the second day, a different member of staff couldn't find the vegan sausages and offered me eggs, which I don't eat, as I'm vegan. In view of the unpleasant stay, I spoke to one of the managers, who did not appear concerned about the unsatisfactory standard. I decided to leave early as I was not prepared to stay any longer. At £105 per night bed and breakfast, this does not represent good value for money.
