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"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "

"Excellent!"

"The breakfast offer at this hotel is very limited. There are only five set options available, all of which contain a large amount of bread. For guests who cannot consume gluten, this means that they cannot have a proper, satisfying breakfast. No alternative choices are provided apart from these five predefined breakfast sets. For a hotel with four stars, this is not really appropriate. Another issue was that in the room, which was supposed to be non-smoking, there were clear signs of recent...

"Amazing experience!!!"

"A 4* hotel this is not. It's OK if you're just looking for a place to crash in Borovets but it's on the outskirts of town (10 min walk to town if you're not in ski boots). Has a sauna but no jacuzzi or steam room and the pool is not really big enough for swimming properly. Breakfast was average if you got there reasonably early but by 8am everything on the hot counters is cool and doesn't get replaced."

"An excellent hotel with a warm and welcoming staff. We did not experience any discrimination toward Israelis at all, on the contrary, the service was wonderful. The spa is of a very high standard with truly professional therapists, and the pool is great and enjoyable. The breakfast is rich, tasty, and diverse, offering plenty of delicious options. The rooms are clean, comfortable, and pleasant and the suite is highly recommended! Only downside: the hotel is a bit far from the city center, so...

"The hotel offers very good accommodation conditions, we are not talking about luxury, we are talking about functionality. We didn't feel like we were missing anything even for a moment. One recommendation: a little diversity at breakfast would not hurt."

"Lovely room with a lovely gentleman at the front desk. The area is very peaceful, with Boyana Church only a few minutes walk away. Great dining options nearby as well. Highly recommend. "

"The lovely gentleman at the front escorted us to our room, and we had a welcome gift of cake! The view was breathtaking and the panorama restaurant on top of the hotel is both delicious and has another beautiful view of Sofia. Highly recommend this wonderful hotel. "

"As others mention, the property itself could do with some renovation which means it doesn't feel perfectly clean and modern. However, the staff are very friendly and the stay was half-board with an excellent variety of food options (including most Bulgarian classics based on our internet searches) and a I think something for everyone. Their dessert chef(s) is amazing and produces really top quality dishes. It is within a 15 minute walking distance of the ski slopes, or alternatively they have...

"Our stay was great. I definitely recommend this hotel."

"Easy parking, 15 min drive to city center, view or Vitosha Mountain, walking distance to Boyana Church "

"Very good."

"Wonderful "

"would have been better to be able to open the windows, but otherwise a nice cabin."

"Lovely hotel, very personal. A little walk up to the ski fields - good exercise! Would have liked to be able to make a cup of tea or coffee. Would be happy to stay there again."

"Ótimo local, apenas Wi-Fi estava fraco no quarto. Mas eu recomendo este local"

"Everything was perfect"

"Tolles Aparthotel, sehr nettes Personal, persönliche Betreuung, tolles Essen. Wir haben einen erholsamen Urlaub genossen. Borovetz ist im Sommer zum Wandern empfehlenswert sowie das schöne Hotel."