Lloguers de vacances a Municipi de Voorschoten

"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...

"Breakfast buffet was nice. Communicating with staff was difficult, as there were times where our included breakfast option was removed from the booking, and additional services were added that we didn’t ask for. Also asked for slippers from the front desk, but they never got delivered, despite the front desk confirming."

"Superb communication and support whenever we needed it from Ronald. The boat was comfortable and well equipped. "