6/10, Acceptable
Tami
Viatge en família
21 d’oct. de 2025
Què li ha agradat: Personal i servei
This is an understaffed hotel. Our bathroom and bedsheets were clean. Desk hosts and maids are kind, friendly, extremely hard working. Nice big room. Warm outdoor pool.
Two big problems: 1. Carpets in hallway and bedroom had dog diarrhea/poop stains in MANY locations on 4th Floor. Main floor TP empty. If you charge so much extra for a pet, use the money and hire an overseer for these things. 2. Only one person serving breakfast. Both mornings I had to ask for plates, and bowls, and hot water/coffee (hot water broken first day), and silverware, and orange juice, and oatmeal. We had to sit at high seating for 4 with only two chairs that are high, so two of us sat in low chairs (other tables full). Waffle mix drizzled out like a thread first morning--a true thread size. 2nd morning it busted and a lake of waffle batter on counter. Only one waffle heater. Juice machine broken. Was asked for dirty breakfast plates 5 minutes after 9:30 serving cut off--rushed us after all that! With teen kids, they like to sleep in and then we talk over breakfast for 30 minutes. Never a problem until this hotel. Server worked so hard--but serving too many guests for one worker. Heard 100's of plates (yes, for one worker) clanging the whole breakfast while she loaded/unloaded dishwasher to keep up. Did she wash hands before handling food again? Use paper plates when understaffed. Breakfast was not relaxing or peaceful to talk. Not the workers fault.
Tami
Estada de 2 nits (oct. 2025)