2/10
Sheer incompetence and pathetic level of service provided by everyone within this establishment. Bare in mind, this isn't cheapest hotel available and there was no deal available either for when I booked it, and as a customer paying full price for something, I am entitled to speak out, not to tarnish how fine this establishment believes it is, but to warn others that some of the other reviews are in fact, very very true!
Rooms are not as described. The superior rooms are very basic and bland, the hallways smell of weed, cigarette smoke and urine.
The lift is shocking.
The rooms are not soundproofed either and blackout curtains do not exist.
When making concerns known to hotel staff, I received a barrage of excuses. For example, requesting hot water for a shower at 1:00am before bed, I was told "It is warm" and could be because other guests might be showering at the same time. Give it time.
Another example: When advising that the TV doesn't work, housekeeping came to the room, flicked through the channels to see that it wasn't working, told me it wasn't working and said he'd be back, and he didn't come back.
The bedsheets smell like smoke and damp mixed.
Unfortunately, this hotel is no where close to bring a 4 star hotel.
I didn't get as far as using the spa facilities because I checked out the following after an extremely depressing sleepless night.
Be careful guys and girls.
Hasnein
Estada de 2 nits (juny 2025)
