6/10, Acceptable
DANIEL
15 de juny de 2025
I am not giving a great rating to this hotel for several reasons. The most important issue was that I was staying with someone who needed a wheelchair. Although I had requested a wheelchair and they had one available, I checked in late, and there was no one available to assist me with the wheelchair and our baggage. This was quite disappointing. When I asked the bartender for help, she said it wasn’t her responsibility.
Additionally, the room was missing toothpaste, which is typically provided in hotels of this category. I had to ask for it.
The only reason I didn't give them a lower rating is because of one staff member. I don't remember his name exactly, but I believe it was Shane. He really made a difference. Although the front desk staff was not particularly helpful, Shane was exceptionally kind when I checked out. He noticed I was struggling with the baggage and the wheelchair and helped me with everything. I truly appreciate his assistance.
DANIEL
Estada de 2 nits (maig 2025)