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"Lovely room and bathroom"

"Saff are brilliant, very friendly and really wanted to help unfortunately regional senior management still have not provided a deafguard as required by the equality act 2010 putting both myself and staff at risk in a fire, also interior is getting tired, i had a flooding issue in room 19 and room 15 smelt damp musty and needs a deep clean."

"Room was lovely clean and very big with a nice airy feel in a tranquil location. "

"Lovely hotel in a beautiful setting. The pool is great and the breakfast is amazing, so much choice. Lovely touch with the free tea, coffee, biscuits and fruit in the lounge. "

"We were welcomed in by Beth, with a huge warm smile and a friendly greeting. She was extremely helpful, from making check in a breeze to giving us advice about local taxis. She is a fantastic representative for your hotel, and definitely deserves recognition for her hard work. "

"Have stayed at the hotel many times but decided this time to stay in the franklyn suite as a treat and wow it certainly did not disappoint ! "

"All good"

"Great value for money, very clean and quiet, a good night sleep. Parking was easy and the member of staff was helpful. "

"This has been on my bucket list for some time. We had a wounderful 2 night stay and everything was perfect. The accommodation was spacious and comfortable, larger than alot of hotel rooms. You lay in bed at night and could imagine your travelling on a train. The meal was excellent, Beef Wellington to die for, so good and wonderful surroundings in a 1906 Pullman car exquisitely restored. The staff were brilliant and extremely helpful. Alot of history tied up in this place."

"Lovely room, close to the center, Great food and a helpful staff! "

"This is a really good hotel plenty off amenities , very close to shops and the train and bus station. Room very nice and excellent shower."

"Very convenient. Helpful with parking. Very helpful staff. good breakfast."

"This was a magnificent old coach house with a very historical feel to it, but modern conveniences. It was a spacious room with very comfortable bed and loved the window seat. I had breakfast and a light dinner in the restaurant, both of which were excellent. There was no lift so not recommended for people with mobility issues."

"The hotel was amazing the deluxe room was just "