8/10, Bo
Todd
Viatge en família
15 de juny de 2025
Què li ha agradat: Personal i servei, comoditats
Què no li ha agradat: Neteja
We were okay with the property itself and the atmosphere. Very open centralized lobby with beautiful live fish and waterfall. Noticed the handicap sign was run into, pushed over (bent) and not fixed. We arrived during rain, and the roundabout door was not functional. Side doors to main entrance were not CLEARLY visible. Once inside, it was clear that renovations were underway for the main desk. The 2 desk attendants were very consumed with 1 guest and a lot of communication via a walkie talkie. Once we were addressed the male subject was very friendly and informative. Our room upon entry, appeared spacious and inviting. Extra bedding was already provided for the sofa bed. The bathroom was well lit but, it also was the most disgusting finds. From a shower which hadn't been cleaned, visible body hair, markings from previous guests bath bottles, an EMPTY shower gel and hair conditioner dispensary, very loose shower faucet (not connected to the tile at all) and a used tissue bunched up under the sink vanity. The room's temperature was an icy frigid temp until we completely turned the unit off. There was no adjusting permitted except when we informed the manager and he said maintenance could enter our rom and turn the heat on in our room for the duration of our stay.The rooms on either side of us were incredibly loud and you could clearly hear every door open/shut, every word spoken or yelled and it was quickly addressed by a security guard for the hotel. Bedding had body odor.
Todd
Estada d’1 nit (juny 2025)