4/10, Deficient
Sarah
Viatge en família
12 d’ag. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
We have stayed here several times; The rooms are great for families and the location is good all around. It is a little more pricey, but usually worth it for the elevated experience.
This is the first time we have encountered an issue during our stay and the staff essentially told us to pound sand.
The guests above us were stomping around so hard there was dust from the light fixtures falling onto the counter and into our food. We told the front desk, they said they would look into it, and we heard nothing. The next day, the same thing happened (starting at 6 in the morning..), we told the staff again.. they told us if it happened during their "quiet hours" they could step in.
I honestly was ready to check out early and find a different place to stay. I am absolutely fine with every one enjoying their vacation to the fullest, but if the staff wasn't going to speak to the guests above us they should have offered to move our room or something.
I emailed the manager after our departure and his response included "Just so that you are aware, my staff did investigate, and they did not hear anything." We literally have videos of it..
Anyways.. such a bummer. This was somewhere we stayed a few times a year, but I doubt we will return.
Sarah
Estada de 3 nits (ag. 2025)