10/10, Excel·lent
Kristi
Viatge en família
2 d’ag. de 2025
I loved the hotel decor, the historic look and feel of the hotel. I did not like having to walk from the garage to the hotel. After you park your car, you have to walk through a connecting hallway to enter the hotel courtyard. This hallway was filthy and odorous. Seeing this area as your first exposure to the hotel gave me a very negative impression of it. This garage area needs extensive renovation to improve the overall impression of the hotel. One elevator was not working and once on it, you had to go up then go down to reach your destination. The room was beautiful, comfortable and expansive. The hotel is centrally located to restaurants, shopping and entertainment in the downtown area. There was confusion about my reservation through Expedia saying I could not stay at the hotel, but the hotel saying there was no issue with my reservation. I was very concerned and confused about the hotel booking and it felt like a scam to me. I did not contact Expedia for this reason. You may want to investigate because it creates a bad impression and reputation for your outstanding hotel.
Kristi
Estada de 2 nits (jul. 2025)