"I rarely write reviews, but our recent stay was so frustrating that I feel compelled to share my experience. While the property itself is beautiful, the service falls completely short of the Ritz-Carlton standard. Our issues began immediately upon arrival. The A/C in our first room was broken. The next day, we were moved to a downgraded room with no balcony. Finally, we were moved a third time to a room similar to what we booked. Packing, unpacking, and moving luggage three separate times with...

"Room was spacious with nice ocean view, very clean but very noisy from construction and road traffic. Being where it’s located it makes it a busy area with lots of noise. Had to sleep with earplugs. Staff were great and friendly. Pool is nice. Food is great. Spa is not easy to find somehow you need to take an elevator from the gym and it’s not well indicated. Had a hard time finding the yoga terrace located at the spa. Yoga was great except for the noise level. Again the terrace is located by...

"Beautiful resort"

"Beautiful hotel! Excllent guest services!"

"Pool view from balcony was awsome"

"AMAZING TIME!"

"Everything is perfect."

"Location and service"

"Excellent experience!"

"Hébergement très vieux et tapis usés, pas de verre pour boire (en papier). Aucune commodité. Particulier pour l'aeroport de Miami."

"World class experience! First and foremost, the staff is excellent. From the bellhops like Carlos, who grabbed my bags instantly and truly wanted to help. To the front desk staff who cared very much about making sure I had a great experience. Gabriel and Rachel wanted to help me get settled in, inform me of all the perks of the stay, and were there if I ever needed anything. THE POOL IS AMAZING. Calm, chill, and NOT BUSY. I think when I was there on the Thursday before MDW, there were like 7...