"Fantastic stay, the hotel staff were wonderfully friendly and responded over and above our expectations."

"No me gustó y me perjudicó mucho, el hecho de que el acceso a internet estuvo muy deficiente y que nisiquiera pongan una botella de agua al menos"

"Hotel was excellent highly recommend it. Suggest to call the hotel to have a better understanding of where the room is located if it is your first time as some rooms are not part of the palace. Staff was excellent and it being our first time in Getxo/Bilbao, they were very helpful and informative with great recommendations for sightseeing, shopping & dining. To be honest, they were all great but Mercedes, Ysabel, Christian, Alvarro, Arkais, Asiyer,"

"Actually the hotel notified in advance that they were having problems so had moved us to Hotel Ercilla, a sister property but more upscale. I recommend it. "