"Pickup and transfer from airport to hotel was fast. All staff I've encoutered are truly friendly and smiling. They allowed me to check in at 12:30, without charging extra. Area around hotel is safe and very walkable. Breakfast was delicious and a plethora of choices for good. Room was exceptionally clean. "

"Hotel is beautiful, but still lacks basic customer service details. We inadvertently left our “do not disturb” on for entire day while we were diving, so no housekeeping came (understandably.) However when we asked for potable water, they never brought it, nor when I asked for housekeeping to come later they never did. Soap was out in women’s pool bathroom, and breakfast was meh; mostly Indonesian dishes and the pastries were stale. The location is great and the design of the hotel is stunning,...

"We stayed for 3 nights at Ayana, all of-the amenities and facilities are so full-filling, for sure this place is highly recommended. We had a bit trouble, our flight got cancelled..but Ayana welcomed us back, Igi from the front desk was so helpful. So we stayed one more night and had a pleasant time. Don’t forget to visit “Kisik” the romantic seafood restaurant, Naga bar by the pier and enjoy the Sunset from the lobby lounge…"

"Amazing experience and grounds. "

"Amazing private and beautiful property. Service level is very good. Accommodations, facilities (such as on site snorkelling, kayaking etc) and phenomenal spa. Food at the the restaurants could be a lot better (particularly for lunch/dinner/snacks variety offered, price and in only the big seafood platters quality) whilst breakfast is great - I say that having stayed at their sister property where we didn’t need to leave the resort to eat, here we did. Getting into and out of town is a pain and...

"Host was very nice, friendly and very helpful. House was clean and comfortable. Only issue was A/C in the bedroom wasn’t cold enough. But the downstairs ac was working well. The helpers were very nice and friendly. "