"Excellent hotel close to all amenities. Super helpful staff. The quality of furniture, bedding, towels and cleanliness was outstanding. Attention to detail was appreciated with willingness of staff always available, they took time to help and this made a huge difference to our experience. Highly recommend this hotel as a super place to stay."

"My experience in the Hotel Mercure Monte Igueldo was disappointing. There was no view to the mountains as the room was advertised; moreover, you could barely open the window. The room had a strong disgusting smell, that seemed to be coming from the bathroom drains. In addition, the soundproofing was extremely poor; we could clearly hear conversations from neighboring rooms, making it very difficult to get a good night’s rest. We also noticed that the flooring in the room was warped and lifting...

"San Sebastián es una ciudad hermosa y poder estar en este hotel te ubica en la zona más céntrica de la Ciudad y de la playa de la concha. El hotel es hermoso y su restaurante es excelente. Al ser un mes cálido había mesas a la orilla de la playa para tomar bebidas."

"The facilities at the hotel were excellent- everything was spotless and well maintained. The staff were warm, attentive and consistently helpful throughout my stay. Their professionalism and friendly attitude made the experience even better. I would happily return."

"My first complaint is with the quality of beds , they are the cheapest kind, the hotel tried to address my complaint by putting a mattress topper on but it just made it worse. Secondly the towels that were given to us were stained with dried blood , not good by any standard ! The breakfast is great if you’re wanting a cold fruit and a bit of cake, but for £24 I’d expect something hot other than eggs . The location is ok but you need a car to see San Sebastián and its surroundings . Lastly we...

"Everyone was very welcoming and couldn't help you enough, giving tips for trips, booking bus tours etc. Very pleasant and friendly staff. The room was beautiful, clean and every amenity you needed. The only criticism is that there was no door into the bathroom, there is one to the toilet and shower. This is a personal preference to properly separate the two areas, it would not stop me from coming here again"

"Loved our stay in San Sabastian and the hotel was beautiful. We love to walk so the location was no problem for us."

"Fantastic Hotel, nice and big in a quiet area. Free parking and access to the city was quick and easy on the no 5 bus."

"Clean property, nice staff. City center is 30’ walking or 15’ by bus. Only issue not hotel related was that you cannot watch FIFA World cup in your room. And hotel open Bar (the only place to watch games) closes at 11pm not allowing us to finish watching a game."

"Staff were all very nice. Ther bare and restaurant had pretty limited hours with no other options nearby. The room with the garden was beautiful and peaceful. Parking was easy."

"Everything about Villa Soro was exceptional. From the spacious room with a private garden, to the beautiful lounge areas and garden, the wonderful breakfasts and lovely staff. It was a haven to retreat to in the heat of the afternoon. We also enjoyed using the hotel bikes for transporting us all around San Sebastián. A truly wonderful stay."

"Good location. Nice size room. First room a/c did not work and staff immediately gave us another room. A/c in second room needed some adjustments but staff responded effectively."