"Very clean and comfortable. The staff was gracious and helpful."

"Está muy bien ubicado, limpio y la comida muy rica .. gracias"

"We stayed there for a long weekend. We were 8 people in four rooms. The hotel is located in the heart of the historical district, walking distance from Cuenca’s main attractions. The staff was amazing, incredibly helpful, accommodating and went out of their way to please us. They were truly outstanding. Will definitely stay there again."

"Expensive for old hotel"

"I recently stayed at Mansión Alcázar in Cuenca, and the experience genuinely stayed with me. After a long day of travel involving buses, taxis, shuttles, heat, and exhaustion, I arrived tired and overwhelmed. The very first thing they offered me was a warm towel. That small gesture meant more than I can adequately explain. It immediately shifted the experience from “transaction” to “hospitality.” I had also been unexpectedly upgraded to a much larger room than the one I originally booked. The...

"Un lugar céntrico con todo lo que se puede necesitar. La comida del restaurant muy buena y el personal muy amable"

"A truly exquisite property—old world feel with all modern needs. Spotlessly clean with friendly, helpful staff who take pride in their roles. Only one block from central plaza. Highly recommend!"

"Great location. Great views. Breakfast was great. Staff was helpful and professional."

"Beautiful property. We enjoyed walking around the well-maintained premises and seeing the llamas. Rooms are well laid out and spacious. Breakfast and dining facilities were great and so was the food. Highly recommended."

"Amazing hotel great customer service and location"

"Buena atención, limpio, buena comida y excelente ubicación"

"I absolutely loved this hotel. It was clean, quiet, and very comfortable. I loved the decor. I have to give special shoutout to the staff members who made the experience very pleasant, which included Freddy, Joz, and Gustavo. They were very attentive and accommodating. I don’t feel the need to explore other options for hotels to stay at when I come to Quito again because I only want to stay here. That’s how much I loved it!"