"The room smelled terrible like sewage. Tried to switch rooms but it had to be at certain times which conflicted with tours i had booked."

"The room we originally booked had a bad smell when we checked in and staff were kind enough to quickly find us a new room and give us a complimentary upgrade. After that, our stay was great. Our new room was clean and spacious, with a lovely view of the river. The location is convenient and walkable to the rest of the city. We would definitely stay here again!"

"The reviews are legit about proximity to museum, hop on and off bus stop, food places close, there is even a laundromat 5 minutes away. Quiet, clean, good AC, nice staff. We loved our stay and the city, a walkers paradise."

"What a wonderful hotel - had everything we needed in a great location, we were able to walk everywhere, even to the Guggenheim (20 min walk down the river 🥰) Know that this area is a pedestrian only area as it is the medieval heart of Bilbao. The beds were spacious, pillows were great, we did spring for a larger room with a balcony & a great view and even though the hotel is in Casco Viejo/Zazpikaleak it was quiet. We were there during the heat wave and the AC worked great! So thankful to have...

"Nice hotel in Bilbao and walking distance to Guggenheim and Old town (Casco Viejo). We stayed in the Junior Suite with terrace. Excellent breakfast and a great orange juicer that squeezes oranges right in front of you. The pool is rather small. The staff is very friendly and the rooms are very clean and accommodating. Near many eating and shopping options. Very safe and you can walk late into the night. Good for couples, solo and families."

"美味しい朝食及び親切なスタッフ。"

"Great rooms with views to the street. Great location with restaurants near by. Beautiful room and clean. We had a great experience."

"客室が広く、くつろげた。朝食も美味しかった。"

"We had a fantastic stay at the hotel. The stuff is very friendly and attentive. We got a little surprise for my husbands birthday 🎉 The room was perfectly clean"

"Great hotel"

"The building is beautiful from the outside, but it is in desperate need of maintenance and renovation on the inside. The only positive aspects of my stay were the breakfast buffet, which was excellent, and the housekeeping staff. The cleaning team did an outstanding job and kept the rooms clean and well maintained throughout my stay. Overall, despite a few positive points, I would not consider this a true four-star hotel and would not choose to stay here again."