"The drainage in the shower is not draining well"

"Did not have breakfast, but 2 male bar staff were lovely"

"The staff at the front desk were fantastic even though they were so busy! The first room we were put it had an issue with the sealant on the shower glass - water flooded the bathroom. The staff moved us straightaway. However, both rooms were really run down. There were chips in the bathroom counter. There were marks on the walls. There was rust on the lamps. The mugs had stains. The towels were really crusty and had holes in them. Not really what I expect from a Novotel. I doubt I’d get holey...

"Hotel had plenty of parking, a restaurant, gym with pool and sauna and a Starbucks. It’s located in a really nice new area of Swansea. Room was nice big, the bed was comfortable, How there was a few stains on the carpet. Gym is ok, however changing rooms need to be cleaned more and sauna and steam room have a really strong unpleasant smell. "

"There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally. "

"Had a lovely stay at the vale resort on 28 march. Made use of the spa and had a 2 hour walk around the grounds,lake and castle after a lovely breakfast . Well recommended for a break away"

"All the breakfast items was cold the room was clean but small and dated bed was solid as a rock think the 3pm check in is abit late surely they can get room done by 1pm definitely wont rush to say there again most probably use premier inn instead "

"Quite poor. The most uncomfortable bed I slept in, had a loose cable on the outside bang on the window all night, plumbing was making really loud noises that kept waking me up. In terms of cleanliness, mould in the bathroom, could see someone else shaved there as there was lots of cut hair on the floor. Overall, if it wasn't for the staff being very polite, it would've been a 1 star"

"Reception staff were really friendly and welcoming. Room was spacious and comfortable, and it was a delight to stay there. Will definitely return, and I would recommend this hotel to anyone. "

"I recently stayed at this hotel for four days, and overall, it was a very pleasant experience. One of the biggest advantages is its location right in the city center. Everything you might need is within walking distance—pubs, cafés, restaurants, shopping stores, a shopping mall, bus stops, the railway station, museums, and even Cardiff Castle. It made exploring the area incredibly convenient and enjoyable. From the reception area to the rooms, cleanliness was clearly a top priority. Everything...

"Good apart from the bar on first floor being closed before 10.30"