"The hotel is beautiful, lovely places to have drinks and eat, the garden were beautiful in the morning and it was pleasant to sit outside on an autumn morning... most staff very helpful and willing. Areas requiring improvement: it was a busy evening and the main restaurant was booked out, then again at breakfast it was full, we got informed we could sit in the connecting library (which didn't have proper tables for eating) or the atrium so twice on our stay we didn't get to eat in the main...

"Lovely hotel in a great location. In Bristol for an event and this place was perfect."

"Enjoyable stay in a good location for exploring Bath. A bit awkward to find car parking nearby at busy times but otherwise all good."

"(Lake view room) Excellent hotel in a beautiful area. The rooms have everything you could need, they are clean and are very well maintained. Friendly staff in the hotel and in the surrounding restaurants. Highly recommend the Gateway Cafe for brunch."

"Beautiful hotel, excellent breakfast. Would have given five stars if there had not have been an issue where I was charged £56 parking for my one night stay, I questioned my bill to be told it’s a parking charge. I then asked how long do I get to stay, another lady said the charge was £17 and I was getting a refund. I was refunded the money with no apology just a mumbling about commission!"

"Everything was great 👍"

"Really nice hotel, good parking although not free. Room was really clean and comfortable. It is in great location for seeing Bristol. Will definitely stay again."

"Very welcoming and efficient staff at reception, self check in also available. We stayed in a family double room with 2 large, comfortable beds. Tea and coffee available, but no biscuits though, and 2 glasses in the room but no water which was a little strange. Good size desk for working on, if travelling on business, with plenty of sockets including USB points as well as more socket/USB by the bed, which is always handy. wifi had a very good signal and easy to connect to. Iron, ironing...

"Large spacious room,comfortable bed Breakfast divine with multiple options. Staff friendly and helpful. Would definitely stay here again"

"We had a really pleasant stay ahead of an early flight the following morning. Comfy bed, great staff and nice biscuits."