"The staff at the hotel were all very polite and accommodating. The amenities were great. I appreciated the overall cleanliness of the common areas, however, our room didn’t seem very clean upon our arrival. I noticed a lot of grime built up behind the toilet and someone else’s un-used tampon on the floor beneath the sink area. There was also hair. It sort of grossed me out, but my kids were in a hurry to run off and play so I didn’t fuss about it to management."

"No hot water, dusty and musty room, phone did not work to contact the front desk, swirls all over the mirrors, door didn’t shut properly. Pool was freezing Staff is apologetic and great. Breakfast was good."

"The room wasn't clean, had food in a madeup bed. Spills were on the table and chair. Telephone was missing buttons and was sticky so I couldn't call front desk had to walk down there.. Staff was friendly"

"There was a couple of problems noted. 1. Hand sanitizer stations were full but inoperative possibility a battery issue. 2. Our room had no hand soap. The office didn’t have any either. 3. The parking lot has major holes that need filled. 4. Bathroom sink was plugged."

"The best part about this hotel is the location and pool. If this hotel was located anywhere else, and they did not have a swim at bar, I would be giving them one star. The customer service from one of the girls was dreadful. The golf cart reservation that we made 2 months prior to the trip was not written down or saved. The girl at the front desk did not care at all and did not try to accommodate us or help us in any way. However, the men working there are incredibly nice. The breakfast sucks,...

"We had a wonderful stay! The staff were attentive and very friendly. We didn’t have any issues. Would definitely stay here again!"

"no fridge no microwave no coffee maker"

"Each time we choose to visit the lake and occasionally due to unpredictable circumstances; this hotel is the only option to stay ! It’s always clean , proximity to the beach area , stores and restaurants. The hotel staff is always accommodating. The location is our favorite , especially being close to the freeway, for any emergency exits .The staff are always friendly, the rooms are clean and the lake view is amazing! If you’re like us and like nice things , this location is the place to be ....