"When I first got the room, it was spotless, but after that, they only changed the towels and nothing else. Communication was very difficult; none of the receptionists speak English, and even using a translator didn't help much. I don't understand why they don't use the air conditioning at reception—it's inhumane—and the air conditioning in the room doesn't work."

"Phoung acted as a personal assistant booking our tours and travel in the background. Furthermore, recommending great restaurants and Spa’s. In my worldly travels never meet anyone as helpful and assisting."

"I can’t say enough wonderful things about this property and the family that runs it. I thought the price was too good to be true, but I took a chance and so glad I did. I would have paid 5x more. It’s located in a small alley with a market, hair and nail salons, an outdoor market on the same block, abd 10 min walk to Old Town. The rooms are cool (we actually turned off the AC), clean, and large. And the family, well they are my new family."

"This place is infested by bugs. There’s literally 1000s of mites all of the room in and in the beds. All over all of my belongings. I’d my surprised if none of them hitched a ride. No human being should sleep in these conditions. Talking to other people staying here and they said the same thing. The owner should get rid of the beds, call pest control and just start over completely "

"The staff is very friendly and helpful. "

"Ich kann das Hotel nur weiterempfehlen. Alles war perfekt. Ich habe nichts vermisst."

"We didn’t manage to stay there as was able to book online but when we arrived they said that we had been tricked and they didn’t have any room. I showed them my receipt and they still said we had been tricked. Don’t check computer at any stage. Left us nowhere to stay that evening "