"The staff was the best..."

"The breakfast was delicious but the area was very dirty, the floors full of food, I guess that's the guests fault not the staff, but maybe they could have cleaned a little."

"Beds are firm but clean. Bathrooms are small. My room’s bathtub could use updating. Give the new management kiddos for cleaning up the place."

"Room was clean and location felt safe. Breakfast was a hit with the family."

"The staff were friendly and well informed about the hotel and the community. The hotel is probably the oldest in Nanaimo, but has been updated to a high standard. It is perfectly situated for walking the downtown area, and surrounded by boutiques, coffee shops and the waterfront pier walkways A BIG 5 stars from my wife and me."

"I booked a room for six people, but there were only three sets of towels in the bathroom. The other three sets had been left outside our door. I have never experienced this at any hotel before. When I contacted the front desk, they explained that the towels had been delivered to the wrong place, but they were intended for our room. Even so, it was not a good experience. The elevators were unbelievably slow, especially during busy hours. Breakfast was also disappointing. There wasn’t enough fruit...

"Had a lovely dinner at the pub attached"

"The staff were all very kind and helpful. Everything was also very clean. Overall, I had a pleasant stay!"