"The room was Dirty no trash can any where in the room missing towels and the cockroaches were back"

"Clean"

"The room was decent. You can tell they just put downThe AC kept turning off even though"

"We had a great stay at the Hampton Inn & Suites Cleveland/Independence. The staff was very friendly and welcoming throughout our visit. The front desk team, especially Michelle, was especially helpful and accommodating, going out of their way to assist with our needs. Our room was clean, comfortable, and well maintained. The hotel also offers great free parking, which made our stay even more convenient. Overall, excellent customer service, a clean room, and a hassle-free experience. We would...

"Great hotel in the Kirtland/Mentor area! The rooms are large and the beds are comfortable. Staff are great. We enjoyed our stay."

"Prices are high and is not worth staying in poorly maintained hotel"

"Room looked clean and taken cared off except it’s def outdated, but the hallway smelled musty and gross, and it was hot in the hallway. All the amenities worked, and it does the job for the cheap price. Had a flight cancellation and needed to stay somewhere. I was a bit disappointed that there’s no shuttle, and supposedly they have a car service for an extra fee but only if you don’t book it thru a third party site like this. Kind of a weird rule. Make sure to reserve your uber/lyft ride if you...

"The staff were very helpful and friendly. Its so outdated and dirty throughout the building. They allow homeless people live outside the facility. They had alot of people sitting outside everywhere on the curb about every inch of the property. I felt very unsafe but noone bothered us for the 5 days. I just never experienced a motel like this. The beds were comfortable. They advertise indoor pool but its permently closed . But after staying there and seeing such dirty and outdated I would of...

"Very nice comfortable and clean"

"The sink in my room was broken and it smelled Like mildew. There was mold in the bathroom. And when I complained, twice I was told someone would fix the sink but nothing could be done about the smell. No switching of accommodations credit or anything. I have asthma which I told the front desk staff as well and nothing. The pool was out of commission so we couldn’t even do that."