"Amazing! The staff is very nice and we loved the waterpark. The hotel is very nice as well."

"Customer Service should be the number one priority in hospitality. However, Russell from the pool bar made my experience there extremely uncomfortable. I watched him publicly embarrass a group of teenage girls, because he wasn’t aware that they had already settled their bill. When he was corrected by his fellow coworker, he refused to apologize. In fact, he bluntly stated, “I’m not apologizing to them for nothing”. Even after threatening them with security in front of a bar/restaurant full of...

"Cons 1. There is no refrigerator in the room 2. The phone didn't work. We told 3 different staff members but no one did anything. 3. We had to go and fetch ice from the bar in the lobby. 4. The use of the pool, gym, beach chair comes with a daily fee taken from incidentals. We were told this at check in. 5. The lobby furniture is dirty. 6. Our room wasn't cleaned after we requested it 7. We had to rent the umbrella from the hotel for the beach. 8. The rooms are too small, no closet, and had...

"Beautiful hotel and cool amenities. The shower is amazing. Just be mindful that when you go to take a look at the snacks, don’t touch them. Unless you’re planning to buy them. They each have a sensor that automatically charge your account if you don’t put them back within 30 seconds. Other than that, amazing. But I will say that valet took forever to get the car."

"The room was clean, and the service was excellent!"

"Everything was perfect"

"The furniture in the pool area was old and dirty, it is a really boring hotel"

"Great hotel to stay in Miami."