"今年3年目の年越し上海家族旅行で、前回までより少しランク上のホテルで快適に過ごせてとても満足できました。一つ驚いたのはホテルにチェックインする際に明日からホテルの名前がヒルトンからクンルンに変わると言われたことです。特に滞在中問題はありませんでしたが、数日後の訪中だったら困ったのではないかと思います。予約時と利用時期で名前が違うのであれば事前連絡が欲しかったです。 それと今回も例年同様にビジネスラウンジアクセスプランを選んだのですが、去年までの豫園マリオットでは家族三人でフリーに利用できたのですが、今回は娘の分だけは朝食もナイトタイムも別料金を支払わされました。この辺りも詳しい説明が予約時に参考にできるようにしてほしいです。ホテルと関係ないのですが、滞在中の1/1に上海ディズニーランドにエクスペディアのオプションツアー旅程番号...

"The staff was really helpful and kind. Overall a great experience! "

"整體合格，交通方便，性價比高。"

"I made a reservation several months in advance; however, upon my arrival, I was informed that it could not be located. I spent two hours waiting for the staff member to locate my reservation, during which she repeatedly asserted that it was unavailable. I subsequently took a photograph of her alongside my reservation confirmation. Upon her realization that I had discovered that she had found my reservation, she attempted to offer an apology but still insisted that I remit payment, despite having...

"Handy location "

"Great little place close to the metro and restaurants, area is quite local. They had luggage storage. There was no air con so the sleeping pods will probably be pretty hot in the summer."

"Staff didn't know much english but other than that, everything was good. Good location, room was clean."

"I booked through Expedia in New Zealand. Arrived in Shanghai at the hotel, there was no reservation made. Expedia have been paid but not booked the hotel. The online support is a contradiction to the word support. I had to rebook at the hotel. The messages left with Expedia AI have not been replied to. Expedia, to most people this is known as a scam. Please be resposible and return the payment I made to you."

"備え付けの物が少し足りなかった。 バスローブなど"

"The front desk staff is friendly and speaks excellent English."