4/10 Mediocre
celine
Viaje en familia
22 de mar de 2024
Aspectos positivos: Limpieza
Aspectos negativos: Instalaciones y estado del alojamiento
Phillip(manager) wasnt open to compromise. made reservation for the apt&tried to cancel. Philip has 30 day cancel policy& I canceled 29 days&18 hours.asked if we could cancel&be charged 1or2 night penalty. He wouldn’t discuss it&said it’s the rule.we ended up going. we are happy as we had a wonderful time in Zermatt. After we had unpacked we find out the oven is broken. We have a severe gluten allergy which is why we book apts as eating out can be a little difficult in some areas. philipp said it wasn’t possible to fix the oven during our stay. asked if we could get a nightly credit as now we would have to go out for dinner.has kitchenette-two induction burners&very small area to prep. We had planned on roast chicken&other easier items using an oven.we had to change our plan&go out for dinners which costs more. Phillip offered two apts to change.one apt was not nice&outside of town. The other apt was very nice but further from town&was told it was uphill&could be difficult for children. We have two kids&they had to carry their skis to&from the bus. In addition The idea of repacking& going to an apt out of the way was of no interest to us. We asked many times if we could have a nightly discount. Would’ve been happy with 25-50 euros off. Phillip wouldn’t even talk to us about it. I found him very rigid.I would never rent from Zermatt premium as I would fear if something goes wrong they will not be helpful.Good thing we rented through Expedia as they gave us a credit
celine
Se alojó 7 noches en marzo de 2024