2/10 Horrible
Kathryn, Manchester
Viaje en pareja
12 de dic de 2025
Aspectos negativos: Limpieza, servicios y instalaciones y estado del alojamiento
Check in was ok, we were told breakfast was any time until 10am and the breakfast would be there until 10.30am. Staff throughout the stay were generally very friendly.
Shower didn't drain well - had to turn it off quite often to make sure the tray didn't overflow. The bathroom looked very old, paint flaking off the radiator, and the towel rail was so low that you couldn't put a bath towel on it. Only had one toilet roll and that was not replaced when housekeeping came - had to ask at reception for another (which was left unwrapped on the floor outside the room in the corridor).
The room was far too hot with no way to adjust the temperature of the radiator. Had to open the small window which meant we heard a great deal of noise from outside. I reported this issue (and shower) to reception who said maintenance would come, but these issues were not fixed.
The floorboards in the room and in the corridor outside were so creaky. At 3.30am we were woken up by a loud noise in the corridor. Then some time prior to 6.00am, the fire alarm went off. We evacuated via the nearest fire exit, which was a metal staircase outside. No staff around to assist (and there was a lady with a crutch who we were worried about behind us). We hung around outside, and we never saw a single member of staff. Very worrying. We returned when the crowd went back in, and only a fireman was able to update us - said it was a faulty sensor. Other issues but ran out of room & no response to my feedback form.
Kathryn
Se alojó 2 noches en diciembre de 2025
