Troba hotels a El Cau del Conill, Charlotte i rodalia

"Hotel was in a great location, very clean, all staff was amazing. Overall awesome stay will be coming back again!"

"I can’t say anything bad about this place. It was a perfect stay all around!"

"Very disappointed in the check-in process. I am handicapped and can not do stairs. As I arrived I was handed my key card and told to go up this long winding staircase to th second floor. I promptly said I can not do stairs and she informed me they are not that bad. I asked about an elevator and was promptly told the only elevator on property serviced the Residence. I asked about a ground floor room and was told they were all sold out. Later, I find out both statements were not accurate. I...

"Great location, staff were wonderful and polite, very clean, and overall amazing will be staying again!!"

"No housekeeping service during my stay"

"The staff was very friendly but not overly helpful. I requested a couple things including soap, shampoo, and conditioner. It took three requests to finally get soap and shampoo but the conditioner never made it. The room was supposed to be cleaned once during our stay and that didn't happen. Some room amenities need updated. Location was ok, but not quite what I expected. Breakfast was mediocre, nothing special and nothing ever changed."

"My suite was delayed by 1.5 hours and not ready. Property emailed me prior to ask if I needed anything. I asked for a comforter... didn't get, and took 3 calls TO GET one 2 hours later. Room furnishing were bland, sparse, dated, and the worst was, the AC did not work in the suite, and we BOUGHT A FAN FROM DOOR DASH so we could sleep. And this is a Suite at The Ritz Carlton???? Awful."

"The property itself was beautiful and the initial room we had matched. however we didn’t have anything but scalding hot water in the bathroom and after about two hours of trying to get it fixed late at night, we had to move to another room."

"All ( location,room, breakfast etc) is great but there is no self parking but valet only and the parking close to it isn’t cheap."