4/10 Mediocre
Viajero verificado
Viaje en familia
6 de sept de 2025
Aspectos negativos: Personal y comodidad de la habitación
This hotel has a lot of potential - great location, nice set up. With that said it’s more dated than I’d anticipated. We had chosen the hotel for its spa, and I’ll just say that it is not at all how it’s pictured - the pools were cold, furniture was dirty and had bird droppings. The towel/robe situation is so odd - you pick it up at the spa and they give you a robe with a number on it to keep track and make sure you only get one. Not to mention mine had what looked like a blood stain on it. The staff was also very overbearing and accusatory about using one more towel (I was told I couldn’t have a second when I hadn’t grabbed one in the first place). When I went to take a shower I found dust and hair in multiple places of the bathroom. We decided we did not want to stay and tried to address it with staff, and the manager was extremely abrasive from the start; did not try to address any of the issues, just said we were the first to complain so she didn’t know what to tell us. Our booking was non refundable but I’d hoped she’d at least cut our reservation down to one night given we were there for a total of two hours.
Viajero verificado
Se alojó 2 noches en septiembre de 2025