8/10, Bo
Sandy L., Paragould, Arkansas
30 de jul. de 2025
Què li ha agradat: Neteja
I would have given 5 stars on everything but on Monday a leak developed in the primary bathroom above the toilet and I contacted the manager who in turn contacted the the building manager who assessed the situation and told me it was from the unit above the leak only worsened so I contacted the manager who in turn contacted the building manager who came and looked again and told me the same thing, The leak continued to worsen and we were constantly washing towels to have something to clean the mess up with. We came in on Wednesday evening and water was coming down the dining room window and had flooded the dining room. Contacted the manager, again, who in turn contacted the building manager, again, so on Thursday the building manager and many others were in and out of our unit all day. They finally called a plumber and found the problem and turned the water off to the leaking pipe. I completely understand that things happen but there is no excuse for not moving us to another location or at least send someone or something to clean the mess up with. They did refund 500 but that wasn’t worth a ruined, relaxing vacation.
Sandy L.
Estada de 7 nits (jul. 2025)