Parc Benito Juarez

the place has the best location ever. there is the pool, there is the bay and there is the sea. View is amazing too. However, the place is really old. In our room on the first floor, the ceiling came down with a bang above the sink, lights hanging down and plaster crumbling. we had to rush out with our stuff in 10 minutes. The staff was not surprised and I couldnt really hear a sorry from any person. They just directed us to a new room- that we had to change again due to leaking ceiling, in a day. It looks like staff is used to these kind of things, we did not witness any sympathy or worry by the stuff, just calmly directing to a new room each time. The place is wonderful for kids to play in water, but it had better days. we were told that it is going to be renovated next year.

We had a wonderful stay, everyone was very attentive and friendly. Staff always greeted us with pleasure and had helpful recommendations on activities and restaurants on the island. The drinks were incredible, the front desk was super helpful! They helped get us taxis and always answered all of our questions. Unfortunately the only upsetting thing was the food, we tried 3 restaurants that the resort had to offer and the food very much tasted like “cafeteria food”, just very poor quality. This forced us to leave the resort to eat elsewhere. But everything else was a 10/10.

The overall experience was great. The staff were really great and the activities group were a lot of fun. Food was good. Our rooms were updated - but we didn’t have working TVs and the phones for room service were hit or miss. The fridge in our room also didn’t work. While the food was good, that was in the off chance a restaurant was open. On Saturday 1 of the 5 restaurants were open. We were there for diving and relaxation and we did just that. Just a few minor things would’ve elevated it a bit ☺️