Viatges a Northeast Inlet

The property was fine. The checking in process was terrible. The hotel did not have my reservation - AT ALL. I showed them the confirmation number, but it was not in their system. I had to call Expedia and was on the phone for ~40 minutes trying to get it fixed. I would have thought I would get an upgrade or at least something for taking an hour to get checked in at Resorts. I got nothing from Resorts and nothing from Expedia. Never again will I go through Expedia.

Management is extremely unprofessional. I checked in no later than 5:30pm they said my room wasn’t ready. Had to get ready in someone else’s room for dinner reservations.. Called 3 times during my dinner. at 10pm when my room was ready, I decided to ask them about compensation. they said I didn’t come to check on the status, not their fault. When I showed I called 3 times, they said they would give me my $142 back. 42$ for whatever it was for, and 100$ security deposit. I laughed because, wouldn’t I be getting the 100$ back? So only 42$ compensation after waiting 5 hours for my room, got ready in someone else’s room with my bag completely dismantled, had to still go back to the room after dinner to put my bags back together… lug them in my outfit and heels that I was in for the night… after a back and forth about why I deserve compensation, I told them to cancel my room. The lady at the desk talked to me how to receive my money back, but for some reason I was convinced she was helping me get compensated with still keeping the room. So I apologized for my frustrations because normally I don’t ask for any compensations or get frustrated with employees generally. When I found out that wasn’t what was happening, I was back where I was, frustrated and upset everyone has been waiting on me while I deal with issues about my room. Mind you, I asked for another room back when I checked in at 5:30, they looked into it and then told me I couldn’t switch rooms that I had to wait.