2/10 Horrible
Sylvia
Viaje en familia
18 de nov de 2025
Aspectos positivos: Limpieza y instalaciones y estado del alojamiento
I want to state that the rooms were clean, spacious, and well set up ( we had booked two rooms). The staff were polite.
Our issue was that we were unable to sleep for two nights because the hotel was occupied by hockey teams participating in a tournament. who were unwilling to respect other guests right for rest and hotel staff unable to shut this down. The partying, as well as blatant underage drinking, went on until well past 2:30 am in the morning with nothing other than a text message sent out at 11:00 to state that this was now "quiet" time. When we politely asked the parents of these teams to shut the partying down on the second night, our request was mocked and ignored. We had a four month old baby in one of the rooms whose sleep was greatly disrupted as was ours. The hallways were littered with beer cans both mornings.
When we shared our experience with the manager, we were met with sympathy and were assured that we would be contacted for a follow up by the General Manager. After a few follow up texts over this past week , we received a text message today stating that the GM didn't have time to reach out and a $30.00 refund would be granted. We are disappointed at this lack of follow up and respect for guests paying over $200.00 per night to not be able to sleep.
Sylvia
Se alojó 3 noches en noviembre de 2025