2/10, Horrible
Clinton R.
5 de gen. de 2026
THIS HOME HAS BED BUGS. This was the worst rental experience we have ever had. We arrived at the 4pm check-in time and the cleaners were still there, so we returned at 5. While some some cleanliness and maintenance issues were apparent (dirty dishes, unusable cookware, burned out lights), those ultimately became irrelevant. We stayed one night and did not sleep. The home had a strong musty odor, and our dog behaved unusually. He would not walk on the carpet, constantly cried and didn't sleep. The following evening, while fixing the shower curtain liner that wouldn't stay on rings, I found a bed bug folded into the fabric curtain. I am very familiar with bed bugs from a prior experience 10 years ago and knew immediately what it was. We went into full panic mode. The host offered to send a cleaner, which was unacceptable. A maintenance person arrived to "inspect", but we were already bagging our things and leaving. This occurred on Jan 1 at 8PM. We chose to go home rather than risk spreading bed bugs to a hotel. Once home in COS, we immediately washed everything on high heat and discarded suitcases and backpacks. We stayed one of four nights and requested a refund. The host's response was hostile and unreasonable, I've attached it below. They even charged us for that guy to inspect. We have filed a complaint with Vrbo and will be escalating further. This situation was traumatic for our 8yr old and us, and the handling by the host made it significantly worse. Photos attached.



Clinton R.
Estada de 4 nits (des. 2025)
















