8/10, Bo
Dan
Viatge en família
4 d’oct. de 2025
Què li ha agradat: Neteja, estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
Beware the corporate nature of this property. Don't expect a customer centric experience. For example, when you arrive, you will be required to pay in full for your stay. During this process you will be offered the option to pay in CHF or US$. If you are tired and not paying attention after a long trip, you may select US$ which comes with a terrible exchange rate compared to choosing the CHF option. In other words, choosing a foreign currency materially increases the cost of your stay.
I spoke with the manager of the property regarding the practice. He said he makes sure people make their own choice and instructs his employees to never make the choice for the guest.
Unfortunately for trusting foreign guests, employees will also not tell you that If you choose to pay in a foreign currency, you will receive a terrible exchange rate. They are completely silent on this fact.
This lack of transparency illustrates the property's corporate rather than customer focus. Fortunately, there are other properties that don't practice this lack of transparency and treat guests like valued friends.
I'm not suggesting that you avoid this property. It is a clean property, with a good breakfast, and a magnificent view. I am sharing with you that this property takes a win/lose approach to foreign customers rather than a win/win approach.
Dan
Estada de 3 nits (set. 2025)
