4/10, Deficient
Brooke
Viatge en família
28 d’oct. de 2025
Què li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
Què no li ha agradat: Personal i servei
This is the second time I've stayed at this hotel due to the location and being able to walk to Angel of the Winds Arena, which I love. The area feels safe after dark after an event which is important to me. I like everything about this hotel, however on this particular stay I was not satisfied. I booked a room with two queen beds, and upon arrival I was told they had me down for a king and sofa bed (I double checked to make sure I didn't book the wrong room, I did not and had the email reflecting the option of two queen beds). I was there with my two teenage daughters for a concert so we wanted two beds. I was told they had no double queen beds left and after driving all day I didn't want to deal with it. We were an hour early for check in and they told me I could pay $25 if we wanted to get into the room ONE hour early. So I paid the fee but then after I paid, the front desk attendant told me they wouldn't let me into the room until the sofa bed was made. I told them I would make the bed up myself so we could just get into the room but they would not allow that. I wish they had told me that before I paid the fee for the early check in. This wouldn't have been so bad, but the sofa bed was literally so uncomfortable to sleep on my daughter had to fold the bed back up and just sleep on the couch. I guess this would be fine for a child, but not an 18 year old. It wasn't what I booked and paid for so it was very frustrating.
Brooke
Estada d’1 nit (oct. 2025)
