"Booked a room with two double beds and a pull-out couch, got to the property, and they told us the renovated rooms don't have the pull-out couch. For a five-person family, this was not working. They didn't offer a refund, nor did they offer any clarity before we checked in that this would be our reality.
The property is under renovation, which isn't really good to be honest afterwards, and the pool has been closed since February. Again, when booking this property, we got literally half of what...
"Booked a room with two double beds and a pull-out couch, got to the property, and they told us the renovated rooms don't have the pull-out couch. For a five-person family, this was not working. They didn't offer a refund, nor did they offer any clarity before we checked in that this would be our reality.
The property is under renovation, which isn't really good to be honest afterwards, and the pool has been closed since February. Again, when booking this property, we got literally half of what...
Wilton