Carrer de Vianants de Ninh Binh

I will rate the hotel highly on staff services and location. The staffs are very friendly and always come with a smile. They will take extra mile to make your stay in Hanoi a pleasant one. As we have a early departure flight at 930 am, we need to leave the hotel by 6am, the hotel staff actually prepare 2 takeaway breakfast set for me and my wife as the official breakfast start at 630 am. The location is outstanding as it is walking distance to the old quarter and the lake. Many interesting shops along the road and alley. There are some good restaurants near the hotels too. Like MIA and Gao restaurant which my wife and I enjoyed our dinner. The down side of this hotel is the room looked a bit dated. The closet door is not sliding smoothly and bath room tap is not working fine in my room. The white towels are clean but look a bit old.

スタッフのやる気が高く、積極的に利便性の高い提案をしてくれる。例えば、早朝にチェックアウトと伝えると、朝食バイキングの材料を使ってテイクアウトボックスを用意できます、との案内があり、実際に利用して、助かった。バイキング会場では、責任者が顧客テーブルを回り、改善点のヒアリングをしていた。サービスを高め集客につなげるとの意識が徹底していた。部屋も清潔でクリーニングも行き届いていた。

Beautiful hotel and extremly helpful and kind staff. Can recommend!