2/10 Horrible
Taña W., Plano
2 de jul de 2025
Aspectos positivos: Limpieza
A VRBO reservation that never happened
We were in this property less than 30 minutes. The light from the shower was leaking a ton of water with a fairly large water spot on the ceiling. There were baby ants on the floorboards in between each bedroom. Property manager said owner would refund if we wanted to leave which we did. then the same number called back saying it was the owner and we couldn’t get a refund and he would be there within an hour to fix. This was at 8pm at night. Even if they stopped the leak, they failed to understand we weren’t staying due to the large water spot and the water was coming from a light, so there was a safety issue. The owner still continues to text us up into the following day even though VRBO had already refunded us the money. He insisted it was fixed and fine to come back however with the way that ceiling looked and due to the water coming from an electrical outlet, we were not going to stay without knowing a real plumber and or electrician had fixed it. The ceiling spot was also soft to touch. The owner was not nice AT ALL. Grateful for VRBO’s great customer service.
Taña W.
Se alojó 4 noches en junio de 2025